"Please note that all appointments require previous booking, for we are a by appointment only facility, that guarantees your Service at the time of your booking with a secured Credit Card. Therefore, cancellations are required 24 HOURS before any appointment. Please be aware that any cancellations and NO shows for Series & Spa packages do count as your appointments. All Spa Packages & Services require a credit card to secure full payment of scheduled appointments, and will be charged for the full Service booked if no shows occur. Thank you for your understanding!"